Service
We are a Professional watch sales and service centre specializing in Swiss and Japanese watches in Toronto – Since 1979. Our service facility is a fully-equipped, technologically advanced, modern clean and bright service centre that utilizes traditional repair techniques together with the most up-to-date State-of-the-art diagnostic equipment and tools to do professional high-grade repairs on premises. Our Certified Master technicians are highly trained senior level professionals with extensive horological experience who have generations of heritage, passion and lineage of expertise earning the most coveted artisan titles of being true “Grand-masters.”
Think of us as a technologically-advanced modern intensive care unit where you will see all the diagnostic computers, right tools, sophisticated equipment and accessible parts ready to work on your timepiece in lightning-quick time.
Our workshop is complemented with our own parts department that stocks over 100,000 parts so you can have most of your repairs done here cost-effectively, expeditiously and, best of all, in one convenient trip.
We are also world renowned for our unique ability to do most repairs on premises “while-you-wait” and have cost effective “practical solutions” for countless impossible one-of-a-kind challenges. This is a skill that differentiates us that can’t be replicated anywhere and can only come with over 50 years of experience.
We have the professional experience and in-depth knowledge necessary to repair everything you need from the most basic battery change, strap replacement, bracelet repair, link resizing, scratch removal and polishing, crystal installation, fixing your broken stem and crown, dial refinishing, water pressure testing right up-to overhauling your chronograph to restoring the most exclusive Tourbillions. We warranty all of our work and consistently deliver high-quality repairs.
We reduce complex Horological technical jargon into simple, clear and easy to understand language. We have a knack for being nimble so we can both get things done quickly and cost efficiently. Then we take it one step further and go above and beyond and give you clear and concise instructions on how to make you get the most out of your purchase / service. Our best practices and industry leading business acumen ensure our satisfied customers walk away with a smile (and even end up becoming our brand ambassadors). We now have over 5 generations of loyal repeat customers.
SERVICES WE PROVIDE:
Overhauls, ultrasonic cleanings, restorations, custom work, vibrograph computer timing calibration, E-55 smart laser (two axis), water resistance pressure testing, Swiss and Japanese battery replacements, watch straps, bracelets, crystal and sapphire replacements, stem and crowns, ceramic coating, dial refinishing, engraving, luminescent paint, parts fabrication, scratch and dent removing, invisible case mending, polishing in shiny and satin finish, watch bracelet re-sizing, bracelet repairs, clasp repairs, link extensions, components, spare parts, service tools and accessories.
WE SPECIALIZE IN:
We service all makes and models including quartz, kinetic, Eco-drive, mechanical wind, automatics, co-axial, tourbilliions, pocket watches, clocks, antiques and more.
Premium Brands We Service: Class One (Tier One):
Audemars Piguet, Blancpain, Breguet, Breitling, Cartier, Chopard, Ebel, ETA, Eterna, Franck Muller, Girard-Perregaux, Glashütte, Hublot, HYT, IWC Schaffhausen, Jaeger-LeCoultre, Montblanc, Omega, Panerai, Patek Philippe, Piaget, Roger Dubuis, Rolex, Tudor, U-Boat, Ulysse Nardin, Vacheron Constantin, Zenith.
Premium Brands We Service – Class One (Tier Two):
Alpina, Baume & Mercier, Bell & Ross, Certina, Concord, Cyma, Fortis, Gucci, Hamilton, Longines, Links London, Mido, Movado, Oris, Porsche Design, Rado, Raymond Weil, Roamer, Sinn, TAG Heuer, Tissot, Universal Genève.
Class Two Brands We Service:
Armani, AWC, Breil, Bulova, Burberry, Casio (G-Shock), Citizen, CK, Daniel Wellington, Diesel, DKNY, Doxa, Elgin, Emporio, ESQ, Fossil, Gruen, Guess, Luminox, Michael Kors, Mondaine, MVMT, Nixon, PhilipStein, Rosefield, Rotary, Seiko, Skagen, Swiss Army, TechnoMarine, Tommy Hilfiger, Versace, Vestal, Wenger, Victorinox.
Top Services Performed. (General Procedures) Restoration, Service A1, Service B1, Service B2, Service C1, Service C2, Service D, Service E.
RESTORATION.
Diagnostic inspection
Complete diagnostic examination and evaluation. Full dismantling of the mechanism, case and bracelet. Separation of the movement from the case, remove dial, hands, pushers, stem and crown. Visual and technical examination. The technician completely disassembles your watch into individual components. Major parts such as rotor, balance and escapement are pre washed to reveal any visibly apparent faults or excessive wear and tear. The technician then carefully disassembles all of the movement and components into their original individual parts right up to the tiniest cap jewels.
Cleaning
The next step is to compartmentalize and put the tiny micro sized parts into fine meshed cleaning baskets and position them into an automatic cleaning machine. The precise placement of parts is essential for the highly automated system to work properly. This will ensure consistent performance and impeccably clean parts. The machine’s robotic carrier arm then picks the basket, delivers, and immerses it throughout all of the cleaning stations, carefully choreographing each stage. During this process the cleaning machine uses a range of washes, baths, ultrasound, rotation and agitation to ensure thorough degreasing and proper cleaning. Finally the parts are rinsed in a fluid and a complex procedure of heat drying and treatment by an electrostatic discharge blow bar is applied to assure the parts are virtually static, dust and spot free. All parts are then de-magnetized by being passed through a sophisticated x and y axis magnetic inversion machine specially designed for this purpose and are finally ready for assembly.
Assembly
The technician can now reassemble the entire movement according to the manufacturers technical guidelines using carefully defined color-coded assembly trays. The work is done in an ultra bright, clean room environment that is temperature and humidity controlled environment with state-of-the-art modern testing equipment. Each part is hand fitted into the main plate and meticulously assembled using total concentration. All the settings and functions are tested and readjusted in the process. The balance is trued and a dynometric tool is used to torque the rotor. Epilame treatments are applied creating a hydrophobic barrier and perfect surface tension in preparation for the lubrication process extending service life. A series of specially formulated Mouebis synthetic oils, lubricants and grease are applied at critical points using professional dispensing tools in the correct amount to ensure the watch runs almost friction free. The complete movement is then tested and operated without the encasement to check performance. It is tested in five pendant positions and computer calibrated. Timing is regulated and adjusted using a Vibrograph in static positions. The watch movement is then tested and adjusted at 21C and in two temperatures for Canadian parameters 01C and 06C.
The movement is only now ready to be refitted into its original case. It is gently whirled and spun on a Bergeon auto-test to simulate the dynamic world. It is an overall analysis of the general verification of the escapement functions and height clearances of the moving parts of the entire mechanism. The next step is to check the endurance and fitness of the power reserve. The watch is now attached to a separate machine, the Bergeon final-test. In this procedure the watch is strictly under observation to check the relative precision, isochronism and power reserve. The watch is pressure tested for water resistance using two different kinds of modern testing equipment.
Exterior Watch Spa
Concurrently during the movement servicing and testing traditional and ultramodern techniques are done to restore your timepiece to the original factory look. The case and bracelet are ultrasonically cleaned, refinished and adjusted. Each piece is carefully washed to protect the original finish. Stainless steel is restored to the original polished or satin finish. In consultation with the customer, damaged metal and blemishes can also be repaired. (Additional charges apply) Laser treatments are used to fill in or remove deep scratches with surgical precision. Leather bands are carefully rejuvenated and treated with kendi oil. Final quality control and inspection. Watch is submitted for final general overall analysis. The watch is checked for general appearance and all the functions are evaluated. Watches approved are sealed in suitable protective packaging for customer presentation.
Summation
Four stage automated ultrasonic cleaning, x and y axis de- magnetization, vacuum and pressure testing, electronic timing and calibration to ensure the best performance and refinishing of the case and bracelet.
PERIODIC MAINTENANCE SERVICE. SERVIVE A1.
Recommended every 3 to 5 years.
Diagnostic
Dismantle the mechanism, case and bracelet. Separation of the movement from the case, remove dial, hands, pushers, stem and crown. The technician disassembles all major parts and components of the watch. Parts are pre-washed to reveal any visibly apparent faults or excessive wear and tear.
Cleaning
Parts are compartmentalized into fine meshed cleaning baskets and positioned into a cleaning machine. Parts are then washed in a special cleaning machine that uses a range of washes, baths and rotation to ensure deep cleansing. All parts are then rinsed in a special solution. Parts are heat dried and treated by an electrostatic discharge blow bar to ensure they are virtually static, dust and spot free.
Assembly
Technician re-assembles movement according to manufactures technical guideline. The work is done in an ultra bright, clean room environment with state-of-the-art modern testing equipment. Each part is hand fitted and assembled using total concentration. All the settings and functions are tested and readjusted. Specially formulated oils, lubricants and grease are applied at critical points using professional dispensing tools in the correct amount.
Testing
Movement is tested and operated. It is then computer calibrated, adjusted and regulated using a Vibrograph in static pendant positions. Movement is then refitted into its original case. It is gently whirled and spun on a Bergeon auto-test to simulate the dynamic motion of the wrist. Final quality control and inspection. The watch is checked for general appearance and all the functions are evaluated. Watches approved are then sealed in suitable protective packaging for customer presentation.
BATTERY REPLACEMENT SERVICE. SERVICE B1.
Professionally remove the case back with correct equipment and tools. Dismount and set aside battery strap / terminal conductor clamp / battery friction spring. Exchange battery in accordance with manufactures Technical Guide (ISO Certified) and install correct size, voltage and recommended milliamps. Reset AC if necessary. Measure voltage, consumption and drain with electronic battery analyzer. Verify and check rotor pulse. Reinstall the case back and ensure the gasket is properly seated in the channel. Set correct time in sync with the Atomic clock.
BATTERY SERVICE PACKAGE. SERVICE B2.
Professionally remove the case back with correct equipment and tools. Dismantle mechanism from the case. Detach case, bracelet, pushers, stem and crown. Ultrasonic clean case and bracelet. Dismount and set aside battery strap / terminal conductor clamp / battery friction spring. Exchange battery in accordance with manufactures Technical Guide (ISO Certified) and install correct size, voltage and recommended milliamps. Reset AC internally if and alignment of chronograph hands with manufactures push button settings. Measure voltage, consumption and drain with electronic battery analyzer. Verify and check rotor pulse. Demagnetize the watch using X and Y axis. Refit movement into the original case. Test and operate all functions. Final quality control checks. Reinstall the case back and ensure the gasket is properly seated in the channel. Set correct time in sync with the Atomic clock.
WATER RESISTANCE CHECK. SERVICE C1.
Recommend at least once a year or prior to any serious water activity.
Silicone gasket high pressure vacuum grease and inspect condition of crown, case tube, pushers and crystal gasket. Perform water pressure test phase one for primary leak detection. Phase two water pressure test immersion conducted at full static depth charge. Vacuum shock for leak detection. Record observation and report examination and evaluation results. Final quality control check.
WATER RESISTANCE CHECK. SERVICE C2.
Recommended at least once a year and before the start of any serious water activity.
Full dismantling of the mechanism, case and bracelet. Separation of the movement from the case, pushers, stem and crown. Visual and technical examination. Ultrasonic cleaning of the case and bracelet. Silicone gasket high pressure vacuum grease and inspect condition of crown, case tube, pushers and crystal gasket.
STEP 1.
Perform water pressure test phase one without the movement for primary leak detection. Phase two water pressure test immersion conducted at full static depth charge. Vacuum shock for leak detection. Record and report results.
STEP 2.
Perform the same step as above with movement re-fitted into the original case. Wet and dry pressure test.
STEP 3.
Condensation test at two different temperatures. Observation and report on testing and evaluation. Check safety and integrity of spring bars, tang buckle, retaining loop, locking clasp mechanism and divers extension. Final quality control check. Report examination and evaluation results.
CRYSTAL REPLACEMENT SERVICE. SERVICE D.
Complete crystal replacements. NEW! Air Fit 10 System using gentle air / vacuum pressure to safely install crystals. UV 5 Flash laser light instantly fuses the two materials for a clean finish.
STEP 1.
Extract existing crystal with Air Fit 10 System, Hytrel press-fit system and / or Bergeon crystal extractor,
STEP 2.
Prep and clean surface air / vacuum. Remove hardened adhesive epoxy or crystal cement glue. Air / vacuum dust and debris. Wipe clean contact surface. Check Hytrel alignment.
STEP 3.
Measure crystal (A + B measurements) with digital micrometer. Select form fitting nylon crystal die for crystal contour and case back diameter. Install level into Bergeon crystal press.
STEP 4.
Mix and apply two part crystal epoxy, crystal cement glue or Ultra Violet adhesive. Allow activation time to pre-cure.
STEP 5.
Apply the recommended force to seat and bed the crystal. Apply Hytrel force and / or apply two part epoxy and / or expose Ultra Violet 5 Flash laser burst light to instantly fuse and cure crystal adhesive to case trim.
BRACELET INSTALLATION, LINK RESIZE AND ADJUSTMENT. SERVICE E
Complete Bracelet Installation, Link resize and rebalance adjustments.
STEP 1.
Install bracelet into correct dual core bracelet block set and position slide track with correct gap. Set-up Accu-Link System for balancing. Apply protective silicone bump pad with sleeve on plunger stake punch press and confirm alignment with ejection port. Measure correct screw head size / stake diameter, set and lock Accu-Link plunger depth limit carrier and confirm exact alignment with carrier port and ejection port.
STEP 2.
Final check Accu-Link top carrier port and bottom ejector port alignment and lock position. Apply adequate force with correct screw head type or stake tool as recommended and safely hold short of protective bump pad limit.
STEP 3.
Safely remove screw or steel bracelet bar.
Step 4.
Repeat above process to add / delete bracelet links as required.
